Plans and limits

The plans

Pageviews and errors are a monthly pool shared by all your apps.

• Starter $12/month, or $10/month billed yearly: 3 apps, uptime every 5 minutes with 3 checks per app, 20k pageviews and 5k errors a month, 6 months of history.
• Builder $29/month, or $24/month billed yearly: 10 apps, uptime every minute with 10 checks per app, 200k pageviews and 50k errors a month, 1 year of history.
• Pro $59/month, or $49/month billed yearly: 30 apps, uptime every minute with 10 checks per app, 1M pageviews and 250k errors a month, 2 years of history, status pages on your own domain.

Yearly is two months free. See pricing for the full comparison.

The trial

There's no free plan: the 14-day trial has everything at Pro limits, no card needed. The top bar shows how many days are left, and we email you 3 days before it ends.

After it, traffic, revenue and errors pause, uptime keeps running for 7 more days, and history is kept. Pick a plan any time and it picks up where you left off.

• Rather not think about it on day 14? On Plan and billing, Add a card, pay from … sets up your plan now. Nothing pauses, and the first payment is when the trial ends. Cancel before then and you pay nothing.
• No trial? Each email gets one trial, and so does each network for a few sign-ups. A new account with the same email starts without one: set up as much as you like, and data starts flowing once you pick a plan.

Pick or change a plan

1. Open Settings → Plan and billing.
2. Choose Monthly or Yearly, then a plan. BugOtter marks the one that fits you.
3. Click Continue with …. Secure checkout by Creem opens; VAT or sales tax is added where it applies.

To switch later, click Change plan on the same page. Switching is prorated on your next invoice.

Cancel, invoices and card

Invoices and card on Plan and billing opens the billing portal: your invoices, your card, and cancel. Everything keeps working until the end of the period you paid for. If a payment fails, the page says so with Update card; the plan keeps running while the payment is retried.

Monthly plans aren't refunded, but you can cancel any time and keep access until the period ends. Yearly plans can be refunded within 14 days of paying. Prices are in US dollars, before tax. VAT or sales tax is added at checkout where it applies. Creem is the merchant of record: it sells the subscription, handles the tax for your country, and your invoice shows it.

Apps that count

Every awake app counts toward the plan; sleeping apps are free and don't count. If you have more awake apps than your plan allows, the newest ones pause (no data, no checks) and the oldest keep working. A bar at the top names them, so you can put a quiet app to sleep or move up.

Going over a pool

Going over a pool never drops data in that period: we email at 80% and 100%, and Plan and billing shows your usage. New data pauses only if you go over two periods running, and moving up a plan clears it. Pools reset monthly, on the day you subscribed, even on yearly plans.

Common questions

Can I use every feature on Starter?

Yes. Every module and the MCP server are on every plan. Status pages on your own domain, and without the BugOtter mark, are on Pro.

What happens to my data if I stop paying?

It's kept. Uptime runs for 7 more days, then pauses. Pick a plan any time to carry on.

"Your current plan is billed elsewhere"

An older subscription is still active. Change or cancel it in Invoices and card first.

Do you have coupons?

There's no coupon box in the app yet.